Frequently Asked Questions

Small batteries particularly lithium-ion, can become highly volatile when damaged, crushed, or mixed into standard general waste or co-mingled recycling streams. In compressed waste trucks and sorting facilities, nested batteries can lead to short-circuits and intense thermal runaway fires. By capturing these at the point of disposal, ReLoop removes a significant physical risk from your building's facilities management operations.

ReLoop provides dedicated, triple-stream separation for small e-waste common to modern workplace environments. We collect common portable batteries (AA, AAA, C, D, 9V, and button cells), alongside disposable vape devices and discarded vape pods. Our infrastructure is specifically designed to handle these small, embedded batteries that are typically prohibited in standard corporate recycling bins.

To maintain on-site compliance, batteries should always be kept away from other loose metal objects and stored in a cool and dry location. Most importantly, exposed battery terminals must be taped using our integrated lid dispenser before being dropped into the ReLoop Point.

To maintain pristine workplace health & safety standards, the ReLoop Point should never be allowed to overflow. If your office experiences an unexpected surge in workplace e-waste generation, you can easily request an off-schedule clearance via the dashboard portal. For our Portfolio Plan partners, one complimentary emergency collection is fully included each month. For Facility Plan partners, emergency extractions are available on-demand and are billed as a standalone service fee to ensure your CBD floor footprint remains clean and secure.

Visually compromised or leaking batteries require cautious handling. While our systems are designed to safely contain standard office e-waste, heavily compromised, swollen, or punctured lithium-ion cells should be isolated and not mixed with stable materials. If your facility encounters a severely damaged or compromised device, please contact our operations team directly before disposal so we can guide you on safe handling protocols.

Taping prevents short-circuits and thermal runaway from exposed battery and vape terminals. Every ReLoop unit integrates a lid tape dispenser for point-of-disposal insulation. For further protection, our hardware features triple-stream heavy-duty liners that isolate alkaline batteries from volatile lithium-ion cells. The enclosure also uses non-conductive, UL94-V0 rated fire-retardant internal liners to actively neutralize static electrical fire risks.

No. All physical infrastructure units are complementary and included within your service subscription. We retain ownership, maintain them during routine health audits, and swap them out if required without additional charges.

All ReLoop subscriptions are processed as a single upfront annual commitment to secure consistent collection logistics and uninterrupted ledger data.Facility Plan: Billed as a single annual invoice of $2,400 (+ GST), covering your hardware placement, monthly scheduled collections, and full compliance portal tracking.Portfolio Plan: Custom enterprise agreements follow the same upfront annual billing framework, scaled precisely to your multi-floor corporate footprint.

Yes. While our Facility Plan is designed to manage a single-floor office footprint, our Portfolio Plan is built specifically for multi-floor corporate footprints and real estate networks. This scales your physical infrastructure across multiple levels while centralizing your geospatial chain-of-custody tracking, compliance tracking manifests, and carbon ledger analytics into one consolidated corporate portal.

Every urban collection cycle undergoes weight verification straight at intake with our downstream partner. This data automatically populates your digital analytics dashboard. From there, your sustainability team can instantly download certified packets and verified GRI 306 waste disclosure manifests to directly append to your integrated annual reports.

All hazardous materials are processed locally onshore within strict compliance with the Protection of the Environment Operations (Waste) Regulation. Through our downstream partners, materials undergo mechanical milling and hydrometallurgical extraction to achieve complete elemental recovery. The ReLoop Point triple-stream segregation keeps vape pods isolated, and our Monthly Contamination & Safety Checks ensure liquid residue does not impact surrounding recyclable e-waste.

Every ReLoop Point unit features behavioral ESG design elements, including clear visual iconography and integrated onboarding QR codes. Employee scans provide quick, easy access to friendly instructions on terminal taping and disposal safety. Your data portal tracks these anonymous interaction trends, allowing your sustainability team to monitor workforce participation rates, map peak engagement windows, and deploy customized QR assets to drive internal corporate sustainability campaigns.

ReLoop currently operates across the Greater Sydney metropolitan area, focusing on major corporate hubs like the CBD, Barangaroo, North Sydney, and Macquarie Park. Operating outside of Sydney? You can [Join our Melbourne, Brisbane, and Perth expansion waitlist →] to be notified as soon as our logistics network expands to your city.

Data security is foundational to the ReLoop platform. We isolate and protect your workplace reporting data using the same security frameworks trusted by major financial institutions.For Corporate IT and Security Teams:Encryption: Full AES 256-bit encryption for data at rest and HTTPS/TLS protocols for all data in transit.Access Management: Secure Single Sign-On (SSO) compatibility and Role-Based Access Control (RBAC) to restrict visibility to authorized users.Data Integrity: Complete structural segregation of tenant profiles to ensure an air-tight, repository for your ESG reporting frameworks.